What do I need to provide?
Please provide water, electricity, and a suitable work area. We’re a mobile service and come to your address.
How should I prepare my vehicle?
Empty the vehicle, including the trunk or cargo area, of personal belongings before arrival. Preferably make keys available so we can access the controls and shifter as needed. We leave compartments holding belongings untouched inside and clean around their openings without moving the contents.
When and how do I pay?
Payment is due after the job. We accept credit/debit cards, tap to pay, cash, Venmo, Zelle, and checks.
Is my appointment confirmed when I request it?
No. Every appointment requires owner approval. We review your address, vehicle condition, service, extras, crew availability, and the full time needed before confirming. Please request at least 24 hours in advance. For same-day or urgent availability, call or text us.
Can I have more than one vehicle detailed?
Yes, subject to available time. For now, call or text us with each vehicle’s make/model, category, service, condition, and interested add-ons. We’ll arrange time for the complete visit. Each vehicle uses its own normal pricing; there is no automatic multi-vehicle discount.
What happens if it rains?
Basic exterior details can generally proceed in normal rain. Interior work needs suitable weather or adequate cover. Extreme conditions may require rescheduling. Wax/sealant may need cover or a dry break; we’ll communicate changes before proceeding.
Can I cancel or reschedule?
Please give at least 24 hours’ notice. There is currently no cancellation fee. If plans change at short notice, contact us as soon as possible.
Are add-ons included in the package price?
No. Optional treatments are separate from package pricing. Heavy pet hair and sand removal cost extra, and sap removal is not included in the exterior package. Ask us about an add-on price whenever you’d like.
What hours can I request?
Our service hours are 7 a.m.–8 p.m. every day, Pacific time, subject to availability. The full job must fit within the working window. Weather, crew availability, job duration, and applicable local equipment restrictions can affect scheduling.
Can I send photos for a quote?
Yes. Photos are optional. Text them to 503-893-2336 with your name and preferred appointment date to help us understand your vehicle’s condition.
